New trends are emerging focusing on creating memorable experiences for customers. Unforgettable moments and interactive experiences are now what sets apart hospitality. A second trend emerging is an increased effort to reduce the environmental effects of travel.

In today's fast-paced world, communication has become more critical than ever. Yet, amidst the constant chatter and digital distractions, the art of listening seems to be fading into the background. Listening is not merely the act of hearing words; it is an art that requires intention, attention, and genuine empathy.

My name is Jamshed Kulkarni. Hospitality runs deep in my veins. I have always been a people person who hungers for diversity and multiculturalism, a trait which empowered me to enrol on the Master’s in Hospitality Strategy and Digital Transformation at Les Roches, Switzerland.

With a larger number of young people obtaining undergraduate degrees, is it easier for companies to become complacent concerning training requirements and expectant concerning the level of higher education their employees must have to enter the corporate world?