The collaboration between OceanSky Cruises and Les Roches represents a significant milestone in the aviation and luxury travel industry. By combining their respective expertise in sustainable aviation and a global hospitality school, they are poised to redefine the standards of service and create a new category of experiential travel.

As current Head of Group Food Services at ISS, Hamish Cook can reflect upon an international career with frank insight and open reflection. His career has taken him from Australia to the UK and he is now based in Copenhagen at the global offices of ISS

Good customer service is a concept which is often touted around the hospitality industry. This buzz phrase is so often utilised to describe a myriad of experiences in the hospitality industry however defining the essence of good customer service can be challenging.

There is a theory and belief that many developing executives often stick too rigidly to agreed plans and ideas; and lack the mental agility to adapt to changing circumstances, which in turn, hinders not just performance but creativity.