The emergence of luxury hotels, with a keen focus on sustainably and providing customers with memorable experiences, are becoming the largest growing trend within the hospitality industry.

Social mobility in the UK is currently at its lowest ebb in 50 years, and compared with other countries, the most disadvantaged are less likely to climb the income ladder and the economically advantaged tend to stay at the top in the UK.

In the fast-paced and people-focused world of the hospitality industry, it is important not to forget the significance of social connections.

Over the past five months we have spoken to over 100 operators and consultants and overall, all seem to agree there is a consensus for better communication and practice. Following discussions and meetings and a whole range of questions; several solutions are starting to come to the fore.