One of the most striking features of recent times has been the gap in narrative and understanding between the 5 generations all currently operating in the workplace.

There is a story that the great All Blacks team, post defeat in the 2007 RWC, ensured that all their players spent time and worked with outside interests so they could broaden their mind-sets, knowledge and understanding.

We have written recently about the need for experiences and the desire expressed by consumers to indulge in experiences which take them away from everyday norms and give them memories to keep and stories to tell.

Technology and innovation change the face of our industry daily and at a speed of pace which is sometimes difficult to keep up with. What does not change is the need to keep the customer and the experience at the heart of everything.