. EP Magazine .
Daily Insights Into The Industry
Should tender processes be reconsidered? Should companies need to invest as much as they do in this time of strife?
It has long been a frustration for many operating companies; as tenders have asked for more, so the level of investment per tender has risen to a level which has to become questionable especially in this moment of difficulty.
The Queen’s passing moved the Industry
In recent years, it has appeared as though a close relationship had been founded between Her Majesty The Queen and the Hospitality Industry; and certainly many of the industry’s leaders, in the last few days, have expressed their fond and great memories of interactions with Queen Elizabeth.
“Consumers are statistics. Customers are people." (Stanley Marcus)
We often write about research feedback and how the consumer is changing. It is a period of time which is evidencing great change in the most subtle of ways.
“Coming together is the beginning. Keeping together is progress. Working together is success.” (Henry Ford)
It has been well documented that the industry is facing a severe skills and talent shortage and that many communities are about to face a prolonged period of genuine hardship.