Jannes Soerensen was a Golden Key Concierge (Les Clefs d’Or), who started his career in his native Berlin before embarking on a journey which saw him work in Paris, without originally speaking French; Barcelona, without speaking the native language; New York and London. From riding an orange scooter around the streets of Paris to taking advice from his concierge mentors to becoming one of London’s youngest General Managers of a five-star property, it has been some journey, with many lessons learnt along the way.