It is often a strange thing but too often senior players can be overly judgemental about developing talent and yet history has often taught us that the greatest talents can come from the most unlikely of areas.

It has long been argued that relationship building skills are essential in business, as they show clients the care and connection which converts business.

As the industry does grapple with the skills and talent shortages being faced, it is natural that many organisations are reviewing the role which robotics can play in supporting customer service.

Changes in consumer behaviours often directly impact on the hospitality industry and with the concerns around inflation increases and discussions around the probability of a recession, these changes are as important as ever.