. EP Magazine .
Daily Insights Into The Industry
A.I has changed the working week so can A.I now change the customer experience?
In late summer, EP in partnership with Softbank Robotics, will be opening a series of forums on the growing importance of robotics. Our aim is to build a strong conversation on how robotics will change customer service.
Business Insights: Hospitality businesses polish up their workplace appeal
The labour squeeze is affecting most within the hospitality industry and pay rises are just one of the responses many businesses are adopting to attract and retain great talent.
The Alpha debate. Is it about alpha leaders or about behaviours?
We ran a piece a week or so ago, entitled “The final days of the alpha” which resonated with so many all across the world.
Is the industry as good at building relationships with its customers as is needed?
It is one of the most common questions asked: Why has hospitality struggled to communicate effectively to external audiences? To engage on career options and possibilities?