Looking through fresh eyes at services & experiences. It is becoming a common discussion; what new services can be developed which will engage consumers and improve revenue flows?

What will be the leading changes to emerge? Although quite a number have hoped to see a full return to workplaces in 2022, most understand that it will be fundamental changes which will lead to a real volume to return to offices. It is no coincidence that so many FM and workplace...

The “Great Resignation” too often gets used as an excuse for many struggling to find talent rather than a sign that far more needs to be done. The issues have been building for a long period of time and they will not pass unless there is a change in thinking, in narratives and in approach.