So often, many companies simply talk at their audiences expecting them to know who they are and why they are important. Research often tells us that people know far less about their competition, clients and suppliers than is expected.

The industry is forecast to change more during 2022 than it has done in the last decade. It is being already noted that the 2020s will be a decade of transformation to a level not seen since the 1960s. What does this mean? What are the major trends that are expected to come to the fore?