. EP Magazine .
Daily Insights Into The Industry
The turn of the wheel. Over the pandemic, brands now want to build direct relationships with customers for the first time in decades.
It used to a core central pillar of all business, a real connection between the consumer and a brand. One only has to watch to the adverts of the 1960s and 70s to see how brands tried to connect on a personal level.
“Like the true warrior, there are those who found strength in hot water”. Why do we compare tea to coffee? They offer different service propositions.
Coffee has enjoyed a huge leap in understanding over the last twenty five years. Perhaps now is the time for tea to follow in its steps and there is no reason why it cannot.
A.I has changed the working week so can A.I now change the customer experience?
In late summer, EP in partnership with Softbank Robotics, will be opening a series of forums on the growing importance of robotics. Our aim is to build a strong conversation on how robotics will change customer service.
Business Insights: Hospitality businesses polish up their workplace appeal
The labour squeeze is affecting most within the hospitality industry and pay rises are just one of the responses many businesses are adopting to attract and retain great talent.