The Breakfast Briefing

Quote of the Week

“I think we should say Miss Fookes is the most gorgeous redhead”

Robin Day interviews female MP in 1970… a different world.
Yesterday 6th February 2018: Some women, but not all, were given the right to vote in UK elections on this day 100 years ago.

Tweet of the Week

In response to President Trump’s tweet.

Trump tweeted:
“The Democrats are pushing for Universal HealthCare while thousands of people are marching in the UK because their U system is going broke and not working. Dems want to greatly raise taxes for really bad and non-personal medical care. No thanks!”

Video of the Week

Scottish Wildlife

Event of the Week

The Great Service Debate

EP and Penshee are collaborating this year by bringing together players from across the hospitality sector for the event series; The Great Service Debate. Over a roundtable breakfast discussion, the room discusses and debates two core questions: ‘What is great service?’ and ‘How do we achieve this across our industry?’ Six events are being held throughout 2018 with a full report of the findings published in quarter four.

A summary of the first session is available on our website here. The next session in this important series takes place on Thursday 15th March 2018. To register interesting please contact:

Few would question that ours is the ultimate service industry, and that great service is crucial to its prosperity. However, do we agree on what great service really is, and how we translate this into the millions of service interactions taking place every hour in the UK?

Article of the Week

ISS Announce a New Intent to Become a Leader in Food Service

ISS have announced their new strategic vision is to be one of true premier leading players in the Food Service Sector. By combining all current catering operations to create a new operating platform named ISS Food Services – with an annual turnover of £250m – ISS suddenly become the major force in catering that they have always threatened to be. EP speaks to Chief Operating Officer Philip Leigh to understand this deliberate move.

Read the article here.

eHotelier Hospitality News

U.S. News & World Report releases 2018 Best Hotels rankings. Four Seasons Resort Lanai is the Best Hotel in the USA; Ritz Paris is the Best Hotel in Europe.

Hotel Icon launches ‘Club and Suite’ online auction upgrades. By upgrading the offers to Hotel ICON’s unsold higher room categories, the hotel is able to increase revenue and average daily rate.

Travel & Tourism to generate 2.4 million new jobs in Indonesia. President Widodo has set an ambitious target to attract 20 million visitors in 2019, nearly double that of 2016.

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