Today’s hotel guests are expecting smarter and more tailored services to feel any emotional connection and loyalty to a venue. Is this where artificial intelligence comes in?
Tag Archives: technology
This week EP held a stimulating breakfast session on the importance of cyber security and why the hospitality industry needs to be prepared.
The event, which took place at The Royal Institution of Great Britain, was kindly sponsored by IndiCater who strongly want to support this essential area.
It is a strange thought but there is quite a bit of research emerging suggesting that the psychology of leaders is not just changing but displaying some concerning traits. Before we analyse the lead question, it is worth noting that one of the underlying debates of business change is that culture and people are becoming increasingly secondary to business process and financial results; that there was a greater sense of fun, care and friendship among colleagues in the past than that which exists today.
New to the sector, Stephen brings a fresh perspective and crafted experience in a strong move by ISS.
Digitalisation Versus The Imperfect Person