Tag Archives: Giles Gordon- Smith

The New Look Breakfast Briefing

Check out the new look, new content ‘Breakfast Briefing’ eShot from EP. Discover the latest powerful campaigns, upcoming events and various activities. Plus also the infamous quote of the week and tweet of the week…

“You are welcome to perform cartwheels in the lobby”

"You are welcome to perform cartwheels in the lobby" The Great Service Debate - Part Two of Six EP and Giles Gordon-Smith, Founder of Penshee. Yesterday morning, six more industry leaders arrived to the Goring Hotel. Ushered into the majestic silver room by red coated footmen and quickly supplied with the always welcomed combination of caffeine and bone china, the scene was set for another stimulating debate...

The Great Service Debate Series – 2019

EP and Penshee collaborated in 2019 and brought together players from across the hospitality sector for the event series; The Great Service Debate. Over a roundtable breakfast discussion at The Goring Hotel, senior players in the sector discussed and debated two core questions

“Why service at The Beaumont is becoming the best in town.”

Why service at The Beaumont is becoming the best in town
By Giles Gordon-Smith, Founder, Penshee

I don’t hide my belief that greatest competitive advantage in a hotel is its people. Great people make great hotels. Go to any five star hotel in London – how can you not be impressed by what is on offer? Cumulatively, the various constructions, titivations and re-developments in London’s five star market over the last few years bound into the nine figure bracket. The physical impact of this sort of capital investment is inevitably significant, whatever your taste. However accustomed to the finer things in life that you might be, I’d challenge you to eliminate the word ‘wow’ from your vocabulary on a show around of The Ned (for example). The bench is extraordinarily high, and is increasingly tight for space, so what really makes you stand out?