Philippa Cresswell

Philippa has worked in the hospitality and travel industry for 20 years, specialising in brand and concept design, operations and implementation. During that time she has worked for high profile brands including NEXT, House of Fraser, Debenhams, Safeway and the Virgin group.

Most recently Philippa was New Product Development Director at Virgin Trains, responsible for scoping the customer experience strategy and ensuring its delivery to support the Virgin Brand umbrella.

A creative, customer centric and results driven consultant with a passion for delivering real value at all levels of a business.

Areas of expertise include Hotels, Retail and Travel sectors.