The client and the customer have changing desires and so more is being asked of the caterer. It can be challenging to find the balance with the offer but ISS is throwing down the gauntlet with the appointment of Stephen Waterman as Managing Director of Food & Hospitality. With vast experience in the world of fitness, sport, health and wellbeing, Stephen is bringing a new dimension to the traditional offer.
New to the sector, Stephen brings a fresh perspective and crafted experience in a strong move by ISS.
When one meets Stephen he is an engaging man just three months into his new position. He has clearly embraced ISS and the industry despite not having worked in the traditional hospitality and catering world.
“Millennials are playing a role in the changing scene. Our skill at ISS is understanding the changes and providing a service which suits various demographics. We will always provide an excellent food offer and now go beyond that too.”
Stephen’s background includes working in both the leisure management contract business and the private fitness and wellbeing sector – including a number of years with the Virgin group; where he won awards and plaudits for transforming their food and nutrition proposition. Latterly, he was responsible for strategy, leadership and performance for brand, products, food and beverage, membership, sales and retention in contract management with local authorities, national bodies and corporate clients, whereby it is clear one of his strengths lies in delivering shared outcomes for clients and customers through cementing true partnerships.
Stephen explains market changes and how ISS are ensuring they provide the changing audience with the best offer.
To find out more: Ben.Butler@epmagazine.co.uk