Quote of the Week
Getting older is no problem. You just have to live long enough.
Tweet of the Week
Sometimes delicious food can help political campaigns? A tweet showing Donald Trump eating a taco bowl on Cinco de Mayo signals that the Republican GOP front-runner is “trying”.
Story of the Week
Perils of email..Man U edition
[Van Gaal] started sending the players individual emails detailing their faults and submitting video clips to highlight his dissatisfaction. Except by that stage a lot of the players were so disillusioned many ignored the emails or redirected them straight to their trash. Van Gaal suspected as much and had a tracker fitted so he could check if the emails were opened and for how long. It became a game of cat and mouse. Some players opened the emails on their mobiles, then left their phones on the side and wandered off for 20 minutes.
News of the Week
London sets new record as it welcomes
over 30 million tourists for the first time
New figures show London has set a new tourism record after more than 30 million visitors came to the city last year, drawn by global sporting events such as the Rugby World Cup and blockbuster exhibitions at its museums and galleries. Read more
Global Hospitality News
HomeAway gives travelers a chance to sleep in the Eiffel Tower for the first time. Vacation rental specialist and Airbnb competitor HomeAway is giving guests from around the globe a chance to make history as the first to ever to sleep over in the Eiffel Tower. Read more
AccorHotels revamps ‘Optimum Service Standards’ program to accommodate Chinese visitors to Australia. Following the one millionth Chinese visitor arrival into Australia milestone, AccorHotels is at the forefront of maximising the potential of the Chinese market through a new program Read more
Hospitality Needs to Double Down on the Human Touch
With the Wall Street Journal reporting on Hilton’s research and development efforts with Connie, a two-foot tall robotic concierge, stationed at the concierge desk, there is a risk of device and screen overload. Are we using the human touch in the sector is just society evolving? Read more
A luxury hotel in Nepal is still hosting a camp for earthquake survivors, over one year later. Dwarika Hotel has been supporting the local community in Nepal. It now has plans to reconstruct flattened villages in Sindhulpalchowk. Find out more
Customer feedback is £3.2bn opportunity for hospitality industry. According to a survey, improving how the UK hospitality and leisure sector manages and responds to customer feedback could have a huge contribution to the UK economy. Find out more
Corners of the world
Is this the end of the High Street travel agent? As consumers turn to the internet, this research suggests the travel agent may disappear from our streets. Find out more
Speed through the skies at 293mph in a helicopter. With an innovative aeroplane-like wing-mounted propellers, the Airbus X3 is the world’s fastest helicopter which could tourevolutionise air travel. View it here
What impact is Donald Trump making on his hotels? Are we less likely to stay in a Trump hotel? Find out what the research says. Click here