Category Archives: EP Online Articles

Hospitality: on the brink of a new age in sustainability and service

Due out in late January 2021

This book is an introduction to one of the fast-developing core pillars in all business, sustainability, as well as how it is tied into the concept of service.

Much has changed during the Covid-19 pandemic and we are seeing companies redefine their value propositions with leaders, once again, returning to core...

Great Interviews of 2020

Our thanks to all those interviewed over the last year via Zoom

As we entered 2021, we never expected that we would running so many interviews over Zoom to be recorded and published, but that is what has happened.

We have had, over the last six months, some exceptional feedback from all across the industry who have...

Therme Group & Russell Partnership Collection launch Therme RPC, bringing wellbeing food experiences to millions

Therme Group, creators of the world's most advanced and sustainable wellbeing resorts, and Russell Partnership Collection (RPC), the world-renowned food, hospitality and technology consultancy, have announced their new joint venture, Therme RPC.

Therme RPC will deliver transformational food and nutrition strategies across all Therme Group wellbeing resorts worldwide. This includes Thermo Manchester, at 28 acres, the UK’s first city-based wellbeing...

Great Service is not a cost but an asset

It is hardly a shock to suggest that stronger businesses are built through good relationships and trust; yet still so many businesses operate through calls centres and automated systems which leave customers confused and frustrated.
The reason? Of course, a mix of cost, systems and efficiencies. However, as the Disney Corporation has noted, it is important not to view customer service and experience as...

The Story of Hattie Mauleverer

At the end of 2019, Hattie Mauleverer was on cloud nine. She had just won Best Small Caterer at The London Catering Awards 2019, the business was flying and she had big plans for 2020 and beyond.

In August 2020, Hattie was forced to put her catering company of 14 years Top Hat Catering Ltd into voluntary insolvency. COVID19 stopped...