Category Archives: EP Online Articles

An industry in need of change the way it thinks?

“The industry has not innovated enough in the past decade; now it is playing catch up”

The above quote was from a leading CEO in a private meeting last week. The CEO went on to say “The problem is that most became preoccupied with models that worked rather than ensuring that there was any real investment into building stronger pillars...

The Scottish Education Awards

The Pandemic has placed a strong focus on the health and well being of children in schools.
Who is making a real difference?

In recent years, the food service sector has made large strides forward in many areas in the way that it operates within schools – both private and public as well as in higher education. Schools too have played...

Feedback does suggest that many do still believe that workplaces will return to normal in Q1 2022. Will they? Research suggests this is unlikely.

One of the most common private conversations which are taking place all across the industry is the perceived gap between how many boards see the landscape and those at the operational level. One can argue that this has always been the case – a gap in thinking between those on the front line and those in HQs. The difference this time is that...

Consumers are placing experiences before the acquisition of goods. How is the consumer changing?

It has become a major discussion piece in recent months; how has the consumer changed and what is different in their habits?

Based on a recent consumer survey, Guest Experience Management expert HGEM, found that 47% of consumers have reconsidered their perception of luxury because of climate awareness. Almost 4 in 5 respondents experience an element of guilt that comes...