Scheduled to launch in the Summer, Hospitality House gives suppliers, employers and training providers a unique opportunity to demonstrate their commitment to advancing and showcasing the professionalism and training within the industry, alongside their determination to address inaccurate perceptions about working in the sector
Category Archives: EP Online Articles
Andrew Taylor’s epic adventure on the Clipper Yacht Race 2013 is thus far an inspiring and, as in this blog, a little daunting to most readers. This is a story of human tenacity and determination and he also makes this blog a little like an action novel!
In spite of the autumnal chill in the air, April was a month of sunshine for me. Our pantone loving brand, Gather & Gather (what I do when I’m not scoffing, shopping or stretching in India) launched to rapturous reviews.
Where does a good customer care strategy start? In this blog, Stuart Everson of Everson & Partners muses on the challenge of raising the bar of service to contribute to a positive experience and the vital role this plays in the business environment
The following 11 points are an incredibly succinct summary of the 11 mega-tendencies I write about (at much greater length…) on my scenario planning website 11 changes.