Email Archive

What is “Gamification” and why is it important for businesses to embrace?

The past 2 years have seen consumers trying to survive the stress and anxiety associated with the pandemic and other local and global crises which include political unrest as well as environmental threats. Many continue to suffer with 'survivor's guilt' for having a job to return to, having their health and loved ones when it is a constant reminder that this is not...

A generation broke new barriers but stopped listening

Why the concept of reverse mentoring is become important within all companies.

The last twenty years has seen industries grow and prosper along with their senior players & leaders. However, there are many who believe that many found a successful formula and became lazy.

This critique has been heard many times over. Interestingly though the commentary is...

The consumer wants to guarantee and dictate the future – how can businesses adapt?

The pandemic has changed the customer, their behaviours, way of thinking, their desires, values and motivators. We now fully appreciate that we are not simply going back to the infamous 2019 ways and measurements so what is it that the customer actually wants?
In a fascinating report produced by Mintel aptly titled "Global Consumer Trends 2022" they look to explore these questions and try...

Green Skills for Hospitality, the first qualification of its kind

With COP26 a recent memory, government targets to reach NetZero by 2050, sustainability agendas and carbon neutrality targets at the fore of many business plans, it can be a bit overwhelming to ascertain what it is that hospitality businesses actually need to ‘build back greener’. It is fair that to create deliverable and impactful change as an industry and within businesses, we are...

A Chef’s Journey – a new book launched in support of Hospitality Action

“A Capon is?” tells the light-hearted story of a young chef’s early career, through Westminster College and leading London Hotels and restaurants in the mid-1960’s to the mid-1970’s. The 1960s and 70s were an unique period of time which did see many great chefs emerge. This is a story which has been waiting to be told and is a “must read” for all...